A Dynamics 365 portal provides your audience an online location to communicate and collaborate. Depending on the audience that the portal is geared toward (such as whether it’s for customers, business partners, or internal team members), a Dynamics 365 portal can allow people to get support for issues, search knowledge guides and how-to guides, collaborate with communities, suggest new ideas, and learn more about your products and services.
There will be no new hardware to procure, certificates to install, or web servers to provision. In a few clicks, your new integrated web presence is ready to go and waiting for you to mold it into the online game-changer we both know it can be.
Implementing a portal can help you give the right people access to the right data—without giving them full access to your CRM system. With a portal, you can,
- Increase revenue opportunities
- Increase productivity by providing timely access to information
- Extend your CRM system outside your organization and enable input from external parties
- Allow users to access information themselves when they need it
- Improve customer and/or partner communication and satisfaction
- Build stronger business relationships
Dynamics 365 Portal Types
Dynamics 365 has four pre-configured Portal solutions. You can start with one of these and then add your own pages and business logic.
Custom Portals come with minimal set of pre-defined page templates where you can start creating a Portal of your own per your tailored needs.
Customer Self-Service Portal
Customer Self Service Portal is used by the customers of the organization. This portal is their own space of use where they can login and view as well as register their own support cases and manage the same. Along with that, Knowledge Base can be accessed and Forums topics can be started on this portal.
Partner Portal enable business partner to build business by working on Opportunities of your organization.
Community Portal serves to grow a community of people by sharing ideas, voting them and starting forum discussions about a certain topic.
Configure Your Own Dynamics 365 Demo Portal:
Traditionally Managed Solution are added by selecting the Instance Tab from the Dynamics 365 Administration Center via the Solutions Buttons for the instance. Instead Navigate to the ‘Applications’ tab in the Dynamics 365 Administration Center, you should now see a new Portal Add On Application that would have appeared when you added your Portal Subscription with the Status of ‘Not Configured’, and click ‘Manage’ for the ‘Portal Add-on’ to configure it;
Step 1 – Navigate to your Dynamics 365 Administration Center
Then open the Dynamics 365 Admin center:
Step 2 – Click over to Applications and observe your Portal Add-On
Step 3 – Click on “Manage” and get ready for the hard part
- Provide some starting parameters for your new Portal:
- A Name
- Just something to identify your portal instance. you can change this later.
- A Portal URL (You can convert this to a vanity URL at a later time)
- Select your CRM instance
- Select a Language
- Select an Administrator (If you’ve made it this far that’s probably you! Congratulations!)
- Select an Audience
- Partners – These folks might not be true employees but we want them to have some level of interaction with our CRM data to help deliver services or close deals.
- Customers – External folks who we can serve better by surfacing some things through an external portal such as customer service or community building.
- Employees – Support your own internal workforce though tailored portal applications such as Employee Self-Service.
- Select your portal template
- Customer Self-Service
- Custom Portal
- A Name
Step 4 – Wait
You’ll be asked to login to your portal and grant some rights,
Note that you can check on the status at any time from your Dynamics 365 Admin center by opening the Solutions link in your instance.
Observe that our customer self-service portal template is in the Installing phase.
Manage the Portal Installation:
Navigating to the URL you specified for the Portal
Once the Portal Solution is installed you should be able to see the solution installed and the Portals Application menu appear in the Dynamics 365 menu.
Configure Portal Contact Web Roles
In order for your User account to configure the Portal you will need to assign the Administrators Web Role for the corresponding Portal Contact record that is created during the installation. Navigate to the Dynamics 365 Contacts, you should be able to find the Contact record that corresponds to your user account. The Portal Contact form will have a Web Roles tab, Check it has the Administrator Role, If not you can add the web role as shown below.
Login to the Portal:
- Registered CRM Users
- External Users (Through Registration & Redeem Invitation)